Thursday, August 20, 2009

What the Client Wants vs. What the Designer Wants

Have any of you been keeping up with Design Star on HGTV? Last week when Antonio said he'd rather go home than paint another wall beige, that really struck a cord with me. What a conflict for decorators and designers everywhere! The client asked for a neutral room, but the designer gave her a blue room. Luckily they client loved the finished room, but the Design Star contestants really took a risk. Were they right to do what they did? Or should they have given the client what she asked for?

If a client says she "loves neutrals" is it because she really truly is drawn to tans and brown, or because she is playing it safe and is afraid of trying something more colorful? While we decorators and designers have to take our clients' needs and wants under consideration, we are also there to provide guidance, assurance and confidence that the client will love the finished result. It is our job to get people out of their comfort zone a bit and give them something they wouldn't have thought of on their own. Isn't that why they hire us?

2 comments:

Anonymous said...

Hi there, this is something that crosses by mind very often! And I think the golden rule is what you've written last - yes, people want designers to bring something new, something they wouldn't have thought of. However if they have something in mind, this should be respected (unless it's a really bad choice). If they have no idea what they want, this may seem a designer's paradise but also gives no guidance as to preferences.

Anyway, the design must be in keeping with the client's needs at least to some extent..

annajacoby said...

I totally agree. The client's needs are really important. However, I think they are expecting us to guide them out of their comfort zone a little bit. I just persuaded a client to paint her foyer a dark chocolate brown color called Mocachino, and it looks spectacular! She loves it and thanked me for suggesting something so bold and unexpected.